Electronic Payments and Statements

Is your organization still receiving paper claim payments? Did you know that each paper claim payment processed by your practice can cost your practice upwards of $9* per claim?

Electronic Payments and Statements (EPS) by Optum can save your organization thousands of dollars per year and improve the claim reconciliation process, boosting efficiencies and eliminating manual processes.

Today, more than 1 million of your peers use Optum’s electronic payment service to receive electronic claim payments. It’s easy to Enroll and the service is free, too – there’s no software to buy or install, all you need is an internet connection.

Get started with electronic payments today, by enrolling online. The online enrollment application is quick and simple and takes less than 10 minutes to complete.

Enroll online

Benefits to your organization:

  • Select the electronic payment method that works best for your Practice – either ACH/Direct Deposit or a reloadable Virtual Payment Card – the choice is yours!
  • Claims paid electronically are deposited directly to your designated bank account or loaded to a virtual payment card – which means that you’ll receive payment 5 to 7 days sooner than you would a paper check.
  • Remittance information is available on the same day that the payment is made.
  • The remittance data – the 835 Files and the Claim PDFs are available on the secure EPS website for 13 months.
  • If you regularly download remittance data files, check out the "Payment Data File" tab – you’ll be able to request a day, a week or a months’ worth of data and we’ll bundle it up for you in a zip file, making it easy to pull into your system.

And when you have questions, we’re here
The online enrollment application makes getting started easy. We supply subject matter experts to assist you in learning and navigating Electronic Payments and statements.

Provider support and service are available:

  • Online – Our website contains self-help tools and assistance.
  • Telephone – Our customer support center is available for assistance from 7 a.m. to 6 p.m. (Central Time), Monday through Friday at (877) 620-6194.

*CAQH 2016 Efficiency Index


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Help with Electronic Payments and Statements

Does your Practice use a 3rd Party Billing Service?

If the answer is YES, it’s important that your Billing Service register as a 3rd Party Billing Service. The process to register is easy and it enables your Billing Service to support your Practice as well as others via a single, secure account. If you do have Billing Service users set up as a user on your Provider Account, just contact our call center and they’ll help you get your Biller the right access they need.

Attention third-party billing companies:

To easily support the claims and reconciliation activities of your health care clients, please complete the Billing Service Enrollment.

Once you’re registered, you’ll be able to:

  • Easily track claims and payment data for your healthcare clients.
  • Use EPS to request direct access to your healthcare clients as well as assign and manage user access.
  • Manage all users under a single account.