OptumHealth Electronic Payments and Statements

Provider Support

Closed-loop circuit is hallmark of our service and support.

With thousands of providers using OptumHealth^SM Electronic Payments and Statements, we roll feedback and suggestions into a constant loop of service enhancements. This is all part of our continuing effort to enhance our product and improve the user experience.

For all providers, we supply technical assistance and subject matter experts to assist in integrating Electronic Payments and Statements into your business processes.

We offer a wide range of support.

Online — our user-friendly Web site contains self-help tools and assistance.
Telephone — our Customer Support Center is available for assistance from 7 a.m. to 6 p.m. (Central Time), Monday through Friday.
Email — at eps@OptumHealthFinancial.com. A support center representative will get back in touch with you within one business day.

News and updates about the system are broadcast over the Web site, too. With Electronic Payments and Statements, providers are always in the know.